Privacy Policy of OneUp Website and Web Application

This Privacy Statement was last modified on March 2025.

(To be used in conjunction with the Terms of Use)

OneUp (‘us’, ‘we’, ‘our’) is dedicated to protecting the confidentiality and privacy of your personal data and information entrusted to us. This Privacy Policy provides an overview of our standard data processing activities and sets forth your rights in relation to the processing of your personal data.

About Us

OneUp a limited liability company incorporated under the laws of France with company number 399838101, having its registered office at 124 RUE REAUMUR 75002 PARIS 2.

We are responsible for processing your personal data in accordance with the European General Data Protection Regulation (‘Data Protection Regulation’).

How to Contact our Privacy Officer?

We have appointed a Privacy Officer for you to contact if you have any questions or concerns about this Privacy Statement and/or your rights set forth in this statement. Please contact our Privacy Officer at compliance@oneup.com.

How we collect your data

This Privacy Policy provides information about collecting, storing and processing of your personal data. The personal information that we may collect about you falls into the following categories:

• Information we collect automatically
  When you visit our website and/or our platform, we may collect certain information automatically from your device.
   
  The information we collect automatically may include information like your device type, browser-type and broad geographic location (country). We may also collect information about how your device has interacted with our Websites or platform, including the pages accessed and links clicked.
   
  Collecting this information enables us to better understand the visitors who come to our Websites or platform, where they come from, and what content on our Websites and platform is of interest to them.
   
• Information you provide to us directly
  When you visit or use some parts of our websites and/or services, we might ask you to provide personal data to us: for example, we may ask you to provide your contact information when you sign up for a free trial or contact us with questions or request support.
   
  The type of personal information we collect may depend on how you interact with us and our platform and which services you choose to use.
   
• Information we collect indirectly
  We may also receive your data indirectly from the following source. In the course of using our platform, our customers may input personal data, including but not limited to names, contact information, and other identifiable information, of their own customers or clients into our system.
   
  The personal data collected through our software is used only for the purpose of enabling our customers to utilize our solutions effectively. This data may be used to facilitate communication, process transactions, or perform other actions necessary for the functioning of the services provided by our software.

What is the purpose of processing your personal data?

We process your personal data in accordance with the provisions of Data Protection Regulation. We will only use and process your personal data we obtain in the context of a commercial relationship. We intend to use and process your personal data under the following conditions:

• For the performance of contractual obligations.
• Where we are required to comply with legal or regulatory requirements.
• When you have provided us with your explicit and informed consent to do so.
• In case we rely on consent as a legal basis for processing your personal data, please note that you have the right to withdraw your consent at any time by contacting at compliance@oneup.com

However, please consider that withdrawing the consent may affect the legal bases of processing of your data, hence we may not be able to provide certain products or services to you.  If this is the case, you will be advised accordingly at the time you withdraw your consent.

What Are the Security Measures?

We are committed to maintain organizational and technical security measures to protect the personal data we hold about you. We have implemented a set of controls and relevant policies and procedures to prevent the personal data we hold about yours from being accidentally or deliberately compromised.

How Long do we Retain Your Personal Data?

Your personal data is stored in accordance with the provisions of the contractual agreements and/or applicable statutory obligations. We maintain adequate retention policies and procedures, so that your personal data are deleted after a reasonable and prescribed time. The data will not be stored longer than is strictly necessary to achieve the purposes for which the data have been collected.

Sharing of Personal Data with Third Parties

We do not transfer your personal data to third parties unless it is mandatory by law or a court order, in order to protect the rights of the parties involved in the performance of the agreement or if you give your consent to do so.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. We use functional cookies that are essential for technical operations necessary for the users’ navigation on the platform. These cookies also support the website security and basic functionality.

You can set your browser in order not to accept cookies. However, in certain cases, some of our website features may not function as expected.

On our company website we do not collect other than essential cookies. On our Web Platform we collect cookies and you will be informed and asked for consent when accessing the web page.

What are your Data Protection Rights?

You have the right (under the certain circumstances and subject to the exceptions), pursuant to Data Protection Act to:

• The right to access: You have the right to access and request copies of your personal data.
• The right to rectification: You have the right to request us to ratify any incomplete or inaccurate data we hold about you. We reserve the right to verify the accuracy of the new data you provide to us.
• The right to erasure: You have the right to request us to erase your personal data.
• The right to restrict processing: You have the right to request us to restrict the processing of your personal data.
• The right to object to processing: You have the right to object to the processing of your personal data.
• The right to data portability: The Right to request the transfer of your personal data to you or to a third party.

You can exercise any of the above specified data protection rights, by contacting us at: privacy@oneup.com.

How to File a Complaint?

If you feel we haven't addressed your concern in a satisfactory manner, you have the right to contact the Information Commissioner’s Office.

File a complaint: https://www.cnil.fr/fr/plaintes

Address: Commission nationale de l’informatique et des libertés, Service des plaintes, 3 Place de Fontenoy, TSA80715, 75334 PARIS CEDEX 07.

Privacy Policy Version

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to this Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Statement, we will notify you either through the email address you have provided us, or by placing a notice on our website.